Intermediary Mortgages

The Customer

Lightstone works as an extension of the Technology and Process Development team (T&PD) at Alliance & Leicester.  We have worked with the T&PD team for more than 6 years, and enjoy working with them to constantly improve the offering.

The Need

An important part of Alliance & Leicester's B2B offering is their Intermediary Website (IWS). 

In an increasingly competitive market place, Alliance & Leicester needed a cutting edge website to match their innovative product range.  The website needed to be flexible to accommodate large business volumes and to react rapidly to changing market conditions.

The Solution

Lightstone developed a multi-tier system which links to several existing systems.  These include product and ID databases which support the early phases of mortgage provision, KFI production and decisioning.  Lightstone also built and maintain the live verification of Intermediaries against the FSA’s database of registered intermediaries.

IWS also allows intermediaries to view Alliance & Leicester's mortgage portfolio, print off useful forms and guides, and use product specific affordability calculations.

In a recent upgrade to IWS, Lightstone improved the usability of the site by changing the design and Information Architecture (IA).  This upgrade was delivered successfully in conjunction with significant business change, as Alliance & Leicester enhanced their Mortgage product portfolio by becoming the first major retail bank to offer both prime and niche lending products under the same brand.

Lightstone also ensured ease of use for Alliance & Leicester's internal teams by providing an administration console to support user account creation and maintenance, all of which was optimised to work with office processes and procedures.

Lightstone continue to maintain and develop the Intermediary Website, with ground-breaking deliveries and innovative enhancements, such as PlusMortage (a new type of mortgage product)  and the Adversity wizard (an online tool which aids intermediaries product sourcing).

If you're a Bank, Building Society, Insurance Company or indeed any other type of financial services organisation and are considering the implementation of a similar website to Alliance & Leicester's Intermediary website, please get in touch today so that we can understand your requirements in more detail.

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